The Ghana Airports Company Limited (GACL) has officially confirmed an incident at Terminal 3 of Kotoka International Airport on Tuesday, July 16, 2024, where the check-in systems experienced disruption for approximately one hour.

In a statement issued by the GACL management on July 17, it explained that the root cause of the disruption was identified as a failure in the fibre optic system, which led to delays in passenger processing and airline turnaround times.

“The root cause of the disruption was identified as a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fiber path of Telecel Ghana Limited between Cantonments and Teshie Nungua. Contrary to some speculations, the disruption was not related to a power outage (dumsor),” the GACL said.

It added that “Passengers were promptly notified of the situation with regular updates provided through intermittent announcements. Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.”

In response to the incident, the GACL management extended sincere apologies to affected passengers and reassured the traveling public of their commitment to ensuring smooth operations across all GACL-operated airports, pledging to provide seamless facilitation in the future.